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FAQ

  • Terms and Conditions
    Politics Terms and Conditions On this page you will find information on sales and delivery conditions for purchases on Tele Tronic Ltd's website 1. Scope These sales conditions always apply when you shop at My-phone.dk as a consumer Note that the My-phone.dk online store is only for consumers. Do you wish to Below is a description of the purchase process, so you can always feel safe when shopping on the website. Select the desired product Add it to the shopping cart Select shipping and payment method Check the order and correct if necessary. Enter error Confirm the order and accept My-phone.dk . terms of sale and data protection policy as well as any responsible
  • Payment
    Payment When you shop on My-phone's website, Tele Tronic Ltd handles the payment. If you have any questions regarding payment, please contact My-Phone's
  • Delivery and delay
    Delivery and delay Delivery time Expected delivery time will appear in connection with your order and on the order confirmation. Normally 3-7 working days, with remote storage max 25 days. If you have ordered more than one item, your order can be divided into several deliveries and delivery times. Receipt for delivery We reserve the right to interrupt a delivery if an adult is not present at the time of delivery. Only an adult can legally sign to receive the products. If the order includes an installation of product(s), only an authorized person can decide on questions about location and questions/challenges regarding water or power supply. Delayed delivery If the delivery of your item is delayed, you will be notified as soon as the seller becomes aware of the delay. Nor will you be
  • Right of withdrawal
    14 day right of withdrawal The right of cancellation gives you the right to cancel the purchase without reason. To exercise the right of withdrawal, you must notify the seller of this within 14 days of receiving the goods using the attached withdrawal form or by letter, e-mail or telephone with reference to the order number. You must then return the item without undue delay and no later than 14 days after the date on which you have notified the seller that you wish to exercise your right of withdrawal. The deadline is met if you simply return or send the item before the expiry of the 14 days. If the item is sold by tele-tronic.com, you must give notice of cancellation and return directly to tele-tronic.com. Smaller shipments can be returned as a postal package to tele-tronic.com If the item was sold by a partner, you must notify the cancellation and return directly to the responsible partner.
  • Complaints, right of complaint, etc.
    Complaints The purchase agreement's defect rules may apply. This means, among other things, that you as a consumer have 2 years' right to complain from receipt of the goods in accordance with the Sales Act. Complaints, right of complaint, etc. General The purchase agreement's defect rules may apply. According to the rules of the Sales Act, you as a consumer basically have 24 months' right to complain. However, for goods with a limited lifespan, your right of complaint is limited to the usual shelf life for the goods in question. If the item suffers from a fault or defect, tele-tronic.com will arrange to repair the item or alternatively re-delivery if this does not result in disproportionately large costs for tele-tronic.com. In some cases, the goods you buy on the tele-tronic.com website are covered by a warranty. tele-tronic.com does not guarantee guarantees from third parties. Your inalienable rights under the Purchase Act are not affected by any guarantees.
  • Burden of proof
    Burden of proof In certain cases, there may be doubts as to whether a fault is covered by the right of complaint. If the defect appears within the first 6 months, the defect is presumed to have been present at the time of transfer, and it is the seller who must prove the opposite. In the remaining 18 months, it is basically the buyer who must repay this. If the item has a defect If you believe that your product suffers from a defect, we will remedy the defect by having your product repaired by authorized professionals, but in certain cases other solutions can also be considered (cf. the Norwegian Sales Act). You must be aware that it is not a defect if the fault is due to wear (e.g. laser pick-up), incorrect use (e.g. contrary to the instructions for use) or external influences (e.g.
  • Repair
    Repair To submit an item for repair, you must bring it to the nearest tele-tronic.com. Remember your original receipt. You can also choose to send the item and the receipt to us.
  • Return
    Return tele-tronic.com If you return your item to us by post for the purpose of advertising, you must enclose the following with the item: • Copy of invoice/order confirmation • Detailed fault description or reason for return (must be completed on the return form). • We recommend that you send the item as "parcel post", as you will then be able to track the package in the event that the delivery is delayed or disappears for Post Danmark. By "parcel mail" there is also the possibility of compensation claims against Post Danmark if the package disappears. If we cannot reach an agreement with the Center for Complaint Resolution, you can then submit a complaint to the Consumer Complaints Board if the conditions are met, see Delivery information Life expectancy
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